At Haden Welbeck, we pride ourselves on providing a responsive and professional service, no matter how time-sensitive the request. A recent case involving one of our clients, Mr C, highlights our commitment to efficiency and customer care.
Mr C had recently purchased a property at auction, located in the W4 area. The property was unoccupied and required extensive refurbishment, including a new kitchen, bathroom, and stairwell. As is often the case with auction purchases, time was of the essence — the client contacted us at 3:00 p.m. on a Friday afternoon, seeking renovation property insurance to take effect from 12:00 noon the following Monday.
Understanding the urgency of the situation, our team acted swiftly to gather all necessary details and approach suitable insurers who could provide cover for an unoccupied property undergoing renovation. Despite the late timing on a Friday, we were able to source a competitive quotation that met both the client’s and the mortgage lender’s requirements. We ensured that the lender’s interest was noted on the policy and provided all documentation well within the required timeframe.
Thanks to our efficient handling of the case, Mr C’s renovation project could proceed without delay. He expressed his appreciation for the
prompt service and was particularly pleased with the premium we were able to secure on his behalf.
At Haden Welbeck, we understand that auction purchases and renovation projects can present unique insurance challenges. Our experienced brokers are always ready to assist, providing tailored solutions and peace of mind when it matters most.
If you are planning to purchase a property requiring renovation, or need advice on specialist property insurance, please do not hesitate to contact our friendly team.
