In most circumstances making an insurance claim is a simple process. Notify us of the insurance claim you intend to make and we will provide you with the relevant information required. You will usually provide the details of your insurance claim to the insurance company by filling in a form, your claim will usually then be assessed and paid.
Property Protection Insurance – Break-In and Subsequent Theft Claim
An example of this is when a client recently called us, understandably distressed, following the break into his property.
After checking that he and his staff were all okay (it transpired that the theft was during the course of the night), we advised them of their insurance company’s claims report telephone number, and the policy reference needed for them to quote.
They called and reported the claim that afternoon, and due to the size of the claim, their insurers immediately appointed a loss adjuster. The loss adjuster visited the premises within a few days, inspected the point of entry and discussed various aspects of the break-in and the stolen goods. The adjuster left it to our client to provide invoices in respect of the stolen goods, which our client was able to do. On receipt of the invoices, the adjuster reported back to the insurer who made an immediate payment within 48 hours.
The total timeline for this claim was 21 days.
Other than occasionally requesting updates from the insurer, Haden Welbeck did not have to get involved. This claim shows the importance of an insurance broker using a trusted and reliable insurer, and also the importance of the insured keeping records of all purchases and sales involved within the business.
